Refund policy

Return & Refund Policy

Effective Date: November 30, 2025

At The Maven Society, your satisfaction matters to us. Because our products are intimate, hygiene-sensitive jewelry items (earrings), we are unable to accept returns or exchanges unless the item arrives damaged or defective.

This policy protects the health and safety of our customers and ensures all jewelry shipped from our studio is brand new and unworn.

No Returns or Exchanges

Due to hygiene and safety reasons, all earring purchases are final sale.

We do not accept returns or exchanges for:

    •    Change of mind

    •    Wrong size/style selected

    •    Allergies or sensitivities

    •    Normal wear and tear

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

    1.    Contact us within 7 days of delivery at hellothemavensociety@gmail.com

    2.    Include photos of the issue and your order number

    3.    We will replace the item at no additional cost

Replacements are only issued for:

    •    Damaged items upon arrival

    •    Manufacturing defects

    •    Incorrect items delivered

Lost Packages

If your package is marked as “Delivered” by the carrier but you did not receive it, please contact your local post office or carrier.

The Maven Society is not responsible for lost or stolen packages after delivery is confirmed.

Cancellations

Orders may be cancelled only if they have not begun processing or shipping.

Once an order is packaged or shipped, it cannot be cancelled.

 

Questions?

For support, please contact:

hellothemavensociety@gmail.com